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’); document.write(’ ’); } Sign In Username or password entered is incorrect. If you feel you have forgotten your password please click the Forgot Password” link below. Please enter a username and password to sign in. Please enter a username to continue. Username Password Forgot Password? Copyright 2002-2020 MatrixCare . All Rights Reserved. Contact Us Forgot Password × If we have your email on file, further instructions to sign in have been sent to your registered email address. If you did not receive an email, please contact the administrator for this account. Close Caution Account Signed Out You have been idle for a period of time. For security reasons you have been logged off. Forgot Password Please enter the details below and reset your password Username Password Question Password Answer Change your Password Please enter the new password Username New Password Confirm New Password Password Guidelines Must be at least 7 characters Must include 1 special character Confirm Password should match new password Change Password Change Security Question Username Current Password New Password Confim New Password Password Guidelines Must be at least 7 characters Must include 1 special character Confirm Password should match new password Username Password New Question New Answer Attention Warning Important Notice: Our systems indicate that you are accessing MatrixCare using Internet Explorer Versions 7, 8, or 9. With the roll out of MatrixCare 2017 R3 planned for Aug 2017, MatrixCare will no longer function using Internet Explorer 7, 8, or 9. Contact your IT resource toNote: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare for Senior Living user passwords. Hours of Operation MatrixCare for senior Living standard support desk hours of operation are: Monday-Friday 7:00 A.M. to 6:00 P.M. Central Time Outside of these hours: 1. Call the MatrixCare for Senior Living support number: (866) 493-3597x2. For CareAssist, dial x3 2. Please leave a message and signify if this is an urgent issue and an on-call support rep will return the call. 3. If your issue is not urgent you will be contacted by a support rep on the next business day. MatrixCare Marketing standard support desk hours of operation are: Monday-Friday 7:30 A.M. to 5:30 P.M. Central Time Outside of these hours: 1. Call the MatrixCare Marketing support number: (800) 552-9846 x3 2. You will hear a prompt to leave a voicemail including your contact information and a detailed description of the issue. 3. A support analyst will call you back the next business day to address the issue. Contacting Support For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible. Phone: (866) 287-4987 Email: support@matrixcare.com When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue. Note: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare for Senior Living user passwords. Hours of Operation standard support desk hours of operation are: Monday-Friday 7:00 A.M. to 7:00 P.M. Central Time Outside of these hours: 1. Call the support number: (866) 287-4987 2. Please leave a message and signify if this is an urgent issue and an on-call support rep will return the call. 3. If your issue is not urgent you will be contacted by a support rep on the next business...